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FAQ

 

How to order ?
 
There are two ways you can order our products:
 
1. Order Online using our shopping cart: as you browse our products page.click the (add item to cart) button.
 
2. Order By Email: you can send order (item code and quantity) to us by email glenjewelry@yahoo.com.cn
 
 
How to Pay ?
 
About payment. We main accept Bank T/T (bank transfer).  
 
The Invoice will contain the bank account information.  
 
How to Ship ?
 
That depends on what your are ordering since shipping costs are sensitive to weight and dimensionss and shipping method. There are economies of scale and shipping cost per kilogram decreases as the package gets heavier. It’s always more cost effective to ship more items in one package then to ship separately.
 
We use a variety of express mail services – including UPS.DHL.Fedex etc. which are door to door. We also can ship by airfreight and seafreight to your local airport or seaport.
 
If your have friends who live near your. And would like to order as well. Your can suggest batching everything into one order to save on shipping costs for everyone.
 
Our calculation method of prepay shipment from China is apply to specific zone as following:
1. $30 for the basic 0.5kg, and $5 for each additional 0.5 kg (for Japan,Korean,South East Asia,South pacific(AU,NZ,etc.)
2. $32 for the basic 0.5kg, and $8 for each additional 0.5 kg (for USA,Canada)
3. $32 for the basic 0.5kg, and $8 for each additional 0.5 kg for West Europe ( BE,LU,NL,GB,IT,MA,ES,FR,NO,CH,SE,AT,DK,FI,DE ,IE) and for other countries (AS,BD,BT,KH,CK,TP,FJ,PF,GR,GL,GU,IS,IN,KI,LI,MV,MT,MX,FM,NP,NC,NF,MP,PK,PW,PG,PT,PR,SM
,SB,LK,TO,TR,TV,VN,WF)
4. $36 for the basic 0.5kg, and $12 for each additional 0.5 kg (for Middle East area,Africa, Latin America,East Europe,Russia etc.)
 
Our Shipping Methods:
Basically, our primary choice of shipment is by UPS if no specify courier services require from customer
By UPS
It take 1-2 days for Northern America countries, 2-3 days for west Europe countries.
By DHL
It take 3-5 days for Northern America countries, 3-5 days for west Europe countries.
By Other Methods
(Example: Air parcel, Sea Transportation), please specify in the comments and contact us for detail informations.
NOTED:
1. If delivering to other countries, the fees are a little different sometimes.
2. If the weight of your goods is above 21KG, the shipment fee can be more cheaper. Pls email to us to learn more details.
3. When you place your order , our sales will quote total amount of your shipment fees before you order confirm.
 
 
Parcel price by KG
 
 
 
 
 
Area
31 KG
51 KG
71 KG
101 KG
201 KG
501 KG
U.S. ,CA
US$8.80
US$8.50
US$8.11
US$7.43
US$7.03
US$6.77
Euro
US$8.80
US$8.50
US$8.11
US$7.43
US$7.03
US$6.77
Au
US$8.90
US$8.90
US$8.50
US$8.11
US$7.56
US$7.43
 
 
Delivery Time ?
 
For the Custom Order. As it need reproduce. It will be finsih within 2 or 3  weeks. 
 
For  the stock merchandise .  
We send the order same day. send out the goods within 12 hours after order confirm.
 
 
About the mini order quantity ?
 
 
The gemstone pendant,carving item.bracelet.  Mini order quantity is 100 piece each size,stone and design.
 
The pearl finish jewelry. Mini order quantity is 30 piece each design.
 
The gemstone bead strands. fresh water pearl strands. mother of pearl strands we had stock in hand. mini order quantity is 20 piece each.
 
Of course. The more quantity your order. Your will get more price disscount.
 
 
Do you handle Custom Order OEM order ?
 
Yes.You are welcome to provide us with sample order picture with detail of specification.then we can quote. We can reproduction the custom order exact like as require. Normal custom order can be finish within 3 week after order confirm.
 
  
About tax ?
 
Is the shipping Invoice declared the value and product description as require ?
 
We can state the shipping invoice value and product description as your require.
 
Your country Custom will no need to pay the tax.
 
We don’t add taxes.VAT. or other hidden charges.
 
 
About packing ?
 
Nomal each piece will packing with suit plastic bag.10 or 20 piece plastic bag will packing into bigger plastic bag. Then bubble padding  packing with carton.
 
Do you do extra packing ?
 
Yes. We can do special packing as your require. But there will be some extra packing fee needed.
If your need extra packing. Please let u know when your place the order. We will advise your how much the packing fee needed.
 
Return Policy & Guarantee ?
 
7 GUARANTEE DAY MONEY BACK.
Your are free risk cooperation with us. Within 7 days of receipt of goods. Your can return the goods without need any reason. Full money back. the return freigh fee borne by your.
 
If your received any defective item. Your can ask a return it for a full refund.credit or exchange. All other returns.
 
Our goal is for you to be completely satisfied with every purchase. We take pride in the quality of the products we sell, and offering great customer service is our top priority. If you are not completely satisfied, please follow the guidelines detailed below, and we will be happy to help you to return your purchase.

If for any reason you are not 100% satisfied with your order, you may exchange or return most items for a full refund of the original price paid, less shipping, within 7 days. We will gladly accept exchanges and returns for store credit anytime after 7 days. Items returned to us MUST be in their original condition and packaging.

Please note that we DO NOT accept returns on the following items:
  • Products that were originally purchased on clearance
  • Strands or pre-packed items that have been broken up, unsealed or otherwise altered, including wire and stringing materials that have been unspooled
  • Sold by the foot items in lengths under three feet
  • Custom "Style Lab: Jewelry Design" items
To quickly and accurately process your refund or exchange for our return form and follow these simple steps:
  1. Return the items in their original packaging with a copy of the original invoice.
  2. If exchanging items, please note the item codes and payment information if applicable with your return.
  3. For your protection, please send your return items in a rigid cardboard box or bubble-padded envelope.
  4. We recommend, but do not require that you insure your package as we are not responsible for product returns that arrive to us damaged, and will not credit you for these items. Items returned to us in a standard unpadded envelope are almost certain to be damaged by the postal service.
 
 
 
 
Materials testing reports ?
 
To guarantee the people’s health. Our company suppliers large varieties products with Pb-free & Ni-free.
 

Element
Limits   
Plumbu(Pb)
1000ppm
Nicke(Ni)
0.5ug/cm2/week
Cadmium(Cd)
1000ppm
Hydrargyrum(Hg)
1000ppm
Chromium(Cr)
1000ppm

 
 
 
 
Frequently Asked Questions ?
 

Why your price can be so low ?

As an manufactory. We produce the merchandise ourself. We sell them direct to your. No any middlemen trade between you and our factory. So you can enjoy the first hand factory price direct from us.

Do your send free samples ?

Sorry.we do no send free samples. As we don’t ask any mini order quantity limite ,We are suggest your to place a trail sample to us

What are the benefits of registering with you ?

As a registered member at our website.you will be able to ship faster. Be up to date on an order status.and keep track of the orders your have previously made.Plus. you can conveniently write product reviews at our website.

How to register ?

Registration is completely free and easy.Simple click the ( Join Free )link on the homepage and follow instructions.The process should take less than 2 minutes. Whatever you have filled will be protected properly.After successful registration.you may login in and order our products online immediately.

How to order ?

There are two ways you can order our products:

1.       Order Online Using our shooping cart: as you browse our products pages.click the ( add iem to cart )button.

2.       Order by Email: You can send order ( item number and quality ) directly to our saler eamil.

What happens after I place an order ?

No matter you order online or by email.one of our sale representatives will contact your. And discuss with your about the delivery method and payment monthed.

How do I check the status of my order ?

You can logon our website to check the status of an existing order.or contact us by sending an email to us.

What is your guarantee policy ?

Our guarantee policy means that if your are no satisfied with any item your receive,You can simple mail it back to us.

Do you handle custom work.OEM order?

Yes.You are welcome to provide us with samples or pictures with details of specification and we will provide your with a quote.we can reproduction the custom order exact like your require. Normal custom order will be finish within 3 week after order confirm.

What currency is used in your website ?

It is US dollar.

How can I contact you ?

You can send us an email

Still have questions ?

Please email them to our support team.

 

 
Our distributed products to more than 60 countries and areas all over the world. Keep close cooperation relationship with tens of thousands of jewelry shop. department store. trade company etc.
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Why buy wholesale goods from us?


Professional Manufacturer wholesaler company  

Its so easy to place a wholesale order

Glenjewelry Company distributed products to more than 60 countries and areas all over the world. Keep close cooperation relationship with tens of thousands of jewelry shop. department store. trade company.Begin online shopping now and start your wholesale sourcing here today. Experience professional service and quality products made in China.

 

Our website allows for online ordering; either use the registration page to apply for an account, or emailed order.

     

7 day guarantee money back

 

Why not become our member now?

Free risk cooperation with us. 7 day guarantee money back. Your can return the goods without need any reason.. full refund.credit or exchange.

 

Registering to be a member will only take seconds, after which we will reward you with a member-only coupon, usable immediately. You'll also receive free help from our sales representatives, from answering all your questions to recommending the latest products. All we require is a valid email address. Get discounts Start buying online now!

     

Fast delivery for wholesale from China

 

Security

Shipments goods to all over the world customers within 12 hours after order confirm. We use DHL, EMS and UPS to ship all our packages. From China to major destinations such as the U.S., Europe and Australia, the total shipping time only takes 2 to 5 days. No hassle.

 

Security is the top priority . We ensure the integrity and encryption of all the data of every transaction by applying advanced security solution provider, VeriSign. Your information is in excellent hands. Online shopping had never been safer and easier.

     
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